Q: How will my order get delivered to me?

A: You can choose between two delivery options:

We can also deliver to your nearest Post Office. In such cases, you will need to collect your order from a Post Office counter, and the Post Office will notify you via a posted Post Slip when your order has arrived.

We can also deliver to your home or work. There are certain areas in South Africa where the Courier Services cannot deliver, and in such cases you will need to pick up at the Post Office option (we will let you know if a courier is unable to deliver in your area).

 

Q: How much will delivery cost me?

Delivery is either by Courier or the South African Post Office, costs will vary by the size of the order and will be calculated prior to checkout.

 

Q: How long does it take for me to get my order?

A: Your order will take between 2 to 7 working days (i. e. excluding week-ends and public holidays) to get to you, but possibly up to 14 days if you choose the Post Office. You can track your order online under my account and we will also notify you via e-mail when your order has been received, and when your order has been shipped.

 

Q: Do you deliver outside the borders of South Africa?

A: Yes, customers from outside South Africa. Contact customercare@lavitaspas.com. Arrangement for product ordering and delivery will be made as additional costs will apply. All Term and Conditions apply.

 

Q: Where do you deliver to?

A: We deliver anywhere in South Africa provided the courier company can access your chosen delivery address. We deliver to your chosen physical address or your nearest Post Office.

 

Q: How can I return my order or part of my order?

A: You have the following option to return your order:

You can also return your order via the Post Office or via Courier. If you choose one of these options you will need to pay for the cost of the return. To make a return using one of these channels, complete the following easy steps

Log into your account profile at www.lavitaspas.com

Click on my account and then my orders, and follow the steps we will show you to register your return

Once completed, if you selected the Courier option:

You will need to package your return and insert the return confirmation page into the package (you can either print the return confirmation online or you can fill in the printed one that we sent you with your order). Please make sure that the address is legible on the package:

La Vita Spa

14 Imperial Lane
Pinetown
3601

Note: you will need to pay the courier directly when you hand the package over to them.

Once completed, if you selected the Post office option:

You will need to package your return and insert the return confirmation page into the package (you can either print the return confirmation online or you can fill in the printed one that we sent you with your order). Please make sure that the address is legible on the package:

La Vita Spa

P O Box 408
Pinetown
3600

Then drop off at your nearest Post Office. Note: you will need to pay the Post Office directly when you hand the package over to them. Also note that it may take up to two weeks for the Post Office to get the return package to us.

 

Q: Can I select somebody to receive my order for me if I am not going to be there when the Courier service delivers to me?

A: Yes you can, but do note that we will not accept responsibility for anyone who receives your order at your chosen address, that is not authorised to do so.

 

Q: What happens if there is nobody to receive my order when the Courier delivers to me?

A: The Courier will make an attempt to call you and arrange a date and time that is suitable for you to receive your delivery. After a second delivery attempt the Courier will return your order to La Vita Spa, and you will be credited for your purchase minus the cost of delivery and the cost of returning the package to us.

 

Q: How will I be credited for my return?

If you return your order via the Post Office or Courier, then:

We will only process your credit once we have received and processed your return. This may take up to 14 days.

You will only be credited for the merchandise that you have returned if it is in the same condition that it was before it was delivered to you.

If you purchased using a credit card or a cheque card we will refund the card that you used.

If you purchased using a Gift card we will issue you with an Electronic Gift card to the value of your credit;

If you purchased via EFT, we will transfer the credit via EFT.

 

Q: When can I cancel or return my order?

A: Once you have checked-out with your order online, you cannot cancel your order or initiate a return until you have received your order. Please click herefor our Return Terms and Conditions.

 

Q: Where is my order?

A: You can track the status of your order by logging in your account and click on my orders. Once you have selected the order that you wish to track you will be able to see if your order has been received by La Vita Spa, if it has been shipped to you and if it has arrived at the your nearest Post Office for you to collect. If you selected a courier delivery option, then you will also be able to track whether the order has been delivered to the address that you have chosen, or you can phone our call centre on 0860 567 567

 Payment policy

Q: What are the different payment options that I have for purchasing from La Vita Spa online?

A: You have two different options:

You can pay using a credit card;

You can pay by EFT. Note if you choose this option, we will only process your order once the funds have been transferred, which may take up to 48 hours depending on who you bank with. If we have not received your payment within 72 hours your order will automatically be cancelled.

 

Q: What are the banking details for La Vita Spa online?

A: Payment details are as follows:

Bank name: Standard Bank

Branch: Pinetown

Branch code: 045626

Account name: Cellutology SA (trading as La Vita Spa)

Account number: 051853787

Logon to your internet banking profile and add Cellutology SA(trading as La Vita Spa) as a beneficiary.
Use your ORDER NUMBER as the reference number for your payment.
MAKE SURE THAT YOU RECORD THIS ACCURATELY!

 

Q: Can I use more than one payment type to complete an order?

A: No you will not be able to.

 

Q: Is it safe to buy online with La Vita Spa?

A: La Vita Spa subscribes to the highest security and encryption standards, allowing our customers to shop with absolute peace of mind! And because we do not store your payment and card details your confidential information cannot be accessed by anyone who is unauthorised to do so.